Return Policy
Most products (except CUSTOM [Complete or products with alterations in selenium levels] Glanzen, Glanzen GL and Reitsport products) sold on Getty Equine Nutrition, LLC are returnable and refundable. Please contact Dr. Getty first before returning any product since the return address may be different than the original shipping address. Contact information is shown below.
Returns need to adhere to the following Guidelines:
1. Products must be returned with 30 days of receipt since these are nutritional supplements and have a limited shelf life. In most cases, they need to be returned to sender (since products are shipped directly from manufacturer). Please contact Getty Equine Nutrition, LLC before returning products by emailing gettyequinenutrition@gmail.com or calling 740-663-2333.
2. Getty Equine Nutrition, LLC pays for the original shipping. However, when a product is returned, this shipping cost will be deducted from your sales price when issuing a refund.
3. Return shipping is the responsibility of the customer.
4. Custom Horsetech products -- the ones with added or removed selenium (or other ingredients, including flavoring), including Glanzen Complete, Glanzen-Lite Complete, Glanzen GL Complete, Reitsport HA-100 Complete, or Reitsport HA-100 Lite Complete -- are not returnable. All others are fully guaranteed and completely refundable.
If you have any questions, or need to know where to return a product, please contact Getty Equine Nutrition, LLC, using one of the methods below:
Phone: 740-663-2333
FAX: 740-663-2334
Mail:
Getty Equine Nutrition, LLC
Juliet M. Getty, Ph.D.
3828 Blain Hwy
Waverly, OH 45690
Thank you,
Getty Equine Nutrition, LLC
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